Frequently asked questions
Find answers to common questions about orders, delivery, returns and payments. Can’t find what you need? Get in touch — we’re happy to help.
Orders & Delivery
Everything from order confirmation to delivery
Delivery normally takes 7–14 business days after your order has been processed. Processing usually takes 2–4 business days.
We'll email your order confirmation as soon as you complete checkout. Don't see it? Check your spam folder or reach out via our contact form.
Yes. Once your order ships, we’ll email you a tracking number so you can follow its journey.
Returns, Cancellations & Refunds
How returns, cancellations and refunds work
Yes. You have 30 days from receiving your order to change your mind. The product must be in its original condition.
Contact us via our contact form for the return address and instructions. For standard change-of-mind returns, return shipping is at your own cost.
Once we’ve received and approved your return, your refund will go back to your original payment method within 5–10 business days.
Email us your order number and photos of the issue. We’ll help as quickly as we can. For approved claims, we cover return shipping.
Payments
Payment options and secure checkout
We accept Visa, Mastercard, Maestro and Klarna (pay now or in installments).
Yes. Payments are encrypted and processed by secure, certified payment providers. We never store your card details.
Check that your card is valid and has sufficient funds. If the issue continues, contact your bank or email us and we’ll do our best to help.
Other questions
Contact details and anything else you want to know
We're happy to help. Reach out via our contact form — we normally reply within 24 hours on business days.
Evirelle / SH WebCom AB
Slussen 465, Henån, Västra Götaland County, 473 92, Sweden
Company reg. no.: 559331-8131
Customer service: Monday to Friday, 08:00–16:00
